Quality Policy and Quality Objectives


Establish a service quality control system and set an example of honest and ethical practice. From the very inception of our firm, we have upheld the principles of management first and equality before the law. We have formulated documents such as the “Case Management Standards” and the “Filing System,” which were distributed to all staff members in the form of an Employee Handbook. While strengthening internal management within the firm, we have also actively explored paths for quality control and long-term development of our law practice. In early 2003, we introduced the ISO9001:2000 quality management system, marking a significant leap forward in our management practices. To date, our firm is the first law firm in Yunnan Province to obtain ISO9001:2000 certification.

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(Figure 2)

Figure 1: The UKAS logo used by our firm after obtaining ISO quality certification in 2003.

Figure 2: In 2009, our institute successfully passed the ISO quality management system certification audit, which is conducted every three years. The original logo has been replaced with the CNAS logo.

To better standardize management and enhance service quality, our firm has gradually refined its quality management system and obtained certification from an authorized company. On April 16, 2003, the British National Quality Assurance Ltd. conducted an audit and registration in accordance with the ISO 9001:2000 standard and issued a certification certificate, simultaneously authorizing our firm to use the aforementioned certification mark. In 2009, our firm successfully passed the triennial comprehensive review for ISO quality certification, and Beijing New Century Certification Co., Ltd. issued a certification certificate, authorizing us to use the CNSA mark. This mark serves as an independent and distinctive symbol of our firm’s commitment to ensuring service quality and will appear in all external documents of our firm as a testament to our dedication to providing high-quality legal services.

Quality Policy

Passion and integrity, meticulous and thorough.

Quick to respond, diligent and conscientious,

Loyal to customers, loyal to the law,

Improve and refine, striving for excellence.

 

Passion, integrity, meticulousness, responsiveness, and diligence—these are the quality principles underlying our firm’s legal services and our commitment to our clients. We are committed to doing our utmost to meet every client’s needs by means of careful and thorough planning, swift and timely implementation of services, and by maximizing—or even exceeding—our clients’ legitimate expectations. At the same time, all commitments made to clients must remain within the scope of lawyers’ statutory duties and powers; we strictly prohibit making false promises to clients that are impossible to fulfill. Loyalty to our clients and fidelity to the law are the fundamental principles guiding our legal services. All legal service activities provided by our firm must be conducted within the framework established by the Lawyers Law of the People’s Republic of China, which stipulates that we shall “safeguard the lawful rights and interests of our clients and ensure the proper implementation of the law.”

Continuously improving and striving for excellence is our commitment to ongoing enhancement of our systems, processes, and services. Through sustained improvement, we will keep abreast of the latest societal demands for legal services and draw upon the successful experiences of the legal professions in developed countries around the world, thereby continuously expanding our firm’s areas of legal service provision, refining and perfecting our service quality, and becoming one of the internationally influential, top-tier law firms within ten years.

Our firm has maintained ISO quality certification for 14 consecutive years.